Quarantine Emails
Due to the high volume of bulk and spam email, Microsoft continuously monitors incoming messages and quarantines those it believes may fall into these categories. You can review your quarantine at any time and release messages you feel are important or legitimate.
Please use caution when releasing messages from quarantine. Messages released by the user are not reviewed by our team and may pose a security risk if they are malicious.
The first step to access your quarantine and release messages is to find our icon in the system tray.
You can find the system tray icons in the lower right corner of your screen, near the clock:
If our icon is not immediately visible, click the up arrow to view additional icons hidden by Windows:
And you’ll see our icon:
When you click on the icon, you’ll see an option labeled “Check Email Quarantine”:
Clicking “Check Email Quarantine” will open a web browser and take you to the Microsoft 365 sign-in page.
In most cases:
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Username: your email address
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Password: your Microsoft 365 password
Note: This password is often not the same as your Windows computer login password.
If you don’t know your Microsoft 365 password, please contact us and we’ll be happy to help.
Once you’ve completed the sign-in process, you’ll be taken to a list of your quarantined messages that looks similar to this:
Select the messages you’d like to release, then click the “Release” button at the top of the page:
After you click “Release”, a confirmation panel will open on the right side of the screen asking you to confirm the action. Click “Release message(s)” at the bottom to complete the release.
Please note that releasing a message does not whitelist the sender. If you would like to ensure future messages from this sender are not quarantined, please email us at support@wcninc.com with the sender’s email address to request whitelisting.
Please use caution when releasing messages from quarantine. Messages released by the user are not reviewed by our team and may pose a security risk if they are malicious.